Dedicated Team
Domestic and international consultants will be assigned to your company account from day one. This team will make it their business to understand your company's agenda as well as the specific travel requirements of your key personnel.
An Account Manager will oversee all aspects of your dealings with us to ensure a consistently high level of service and your complete satisfaction.
All travel requests will be facilitated by phone, facsimile or e-mail through the Melbourne office. This centralisation of all transactions ensures accuracy and continuity, enabling a dedicated team of consultants to easily access and update details.
Customised Travel Policy
When you come on board, your Account Manager will design, review or update your existing travel policy. Starting with a needs analysis from the perspective of the company and then that of key personnel, Mission Travel Services will make supplier recommendations and use expense management tools to ensure your customised travel program best serves your company's interests.
Service Level Agreement
At Mission Travel Services we encourage our clients to establish a Service Level Agreement up-front to ensure that your expectations are met.
Of course, any Service Level Agreement offers scope for improvement. So we remain mindful of market trends and movements within the travel industry, then use these to your best advantage. We also rely on your feedback.
Twice a year, Mission Travel Services conduct a full client survey. Questions cover all aspects of our travel management services including response times, professionalism, the standard of our recommended hotels, airlines and car hire companies, as well as our management reporting functions and administrative procedures.
To date, we have consistently received a client satisfaction rating of 90% or more across our range of services.
Performance Reviews
We believe that a responsible supplier of travel management must be able to provide a quality controlled and accountable service. At Mission Travel Services, we do this by developing performance based agreements, then evaluate these against measurable indicators. The areas we assess include:
- Compliance of your travel policy
- Quotation/booking turnaround time
- Domestic airfare savings
- International airfare savings
- Discussions on management information reporting
- Adherence to credit terms
- Analysis of travel spend and market share figures
To ensure maximum value and even greater cost efficiences, Mission Travel Services suggests quarterly meetings with your account team to review our performance and ascertain any areas of improvement.
Staff Training
During the implementation of your travel policy and throughout the contract period, your Account Manager will conduct regular information sessions with your team of consultants to ensure everyone complies with the agreed procedures. A cohesive approach to your Travel Policy is crucial to its continued success and we will actively enforce this on behalf of your company.
Fare Savings
At Mission Travel Services, we pride ourselves on proactively sourcing the lowest possible fare, whether it's published, corporate negotiated or advertised on the web. Fares should never be taken on face value alone. Instead Mission Travel Services apply our experience and knowledge of fare calculations, all the while devising the most cost-effective itinerary option with reputable airlines.
Our expertise in this area is unsurpassed. In fact, cost reduction is our forte and as many of our clients now appreciate, having a team that is adept at sourcing value and doing the sums efficiently equates to exceptional cost savings.
Profile Management
Details of your company's travellers are stored on our database, providing instant access to contact numbers, passport and visa status, as well as their expiry dates, so we can remind you when renewals are due. Our database also enables us to accommodate each individual's travel preferences, such as favourite airline, seat allocation, special dietary requirements, membership details that may affect the choice of airline, hotel or car hire companies, as well as other considerations. This information is accessed whenever bookings are made, then instantly updated as and when required.
